A STAY WITH HOTELBASE
01 / 05ArrivalGuests arrive. There’s no app to download.
AI FOR THOUGHTFUL HOSPITALITY
Hospitality,
in every
language.
A personal assistant for every guest, working in step with your team and your systems, shaped around your hotel.
ONE PLATFORM.
THREE MEANINGFUL DIFFERENCES.
ONE REQUEST, START TO FINISH
Extra towels for room 101
The guest wrote the request in German and confirmed it; the team passed it to staff, who delivered it and confirmed it.
Department leads and managers follow every request in the admin panel: who took it, where it stands, and when it closed.
One place for every
“Can you help me?”
Guests should never have to work out who to call, where to look, or whether they’ll be understood. Hotelbase gives them one welcoming place to ask a question, discover a service, follow events and announcements, or make a request.
- Guest communication without a language barrier
- Requests reach the right department instantly
- Every service on the guest’s phone, in one app
When a service is relevant, guests can see it while they are already thinking about it. The experience feels helpful, not like a sales pitch.
Shape your guest experienceA WELCOME THAT FEELS FAMILIAREN · TR · DE · FR · ES
Welcome.Hoş geldiniz.Willkommen.Bienvenue.Bienvenidos.
Many languages.The same thoughtful hospitality.
Give your guests & teamtheir time back.
Routine questions and scattered service messages take time away from guests. Hotelbase routes each request to the right department, so your team spends less time on routine questions and more on guest satisfaction.
- Clear ownership and status for each request
- Frictionless communication between guests and your team
- Recurring service issues easier for managers to spot
Automating routine steps can help contain operating costs as service volume grows. Staff remain responsible for confirming and fulfilling requests.
Map your service workflowFOR GUESTS
Guests scan a QR code and the hotel app opens right away. No download needed.
HOTEL APP
Everything your hotel offers, on the guest’s phone
Guests open the app and find everything in one place, from spa rituals and restaurants to today’s events, announcements and offers.
STAFF APP
A mobile app built for your team
Alongside the guest experience, your staff get their own app for iOS and Android. Room, priority and status in one list: each request reaches staff, is updated and is confirmed. The app carries your hotel’s logo and colours.
- iOS
- Android
CONTENT MANAGEMENT
Your hotel app, fully under your control.
You manage everything guests see in the app from the admin panel: announcements, service pages, menus, prices, opening hours, house rules and more. Changes you save appear in the guest app right away, and the assistant answers with the new information.
Always up to date, always accurate
When opening hours, a menu or a house rule changes, update the knowledge base; the assistant answers the next guest with the new information.
Announcements and offers
Add your events and offers with an image and a short text; the announcement goes live as a story on every guest’s home screen.
Facility and service pages
Spa, restaurant, pool or transfer: create information pages with images for every part of your property and every service. Guests see your services, read the details and ask the assistant for more.
ROLES AND RECORDS
Your team and every conversation, managed in one place.
You set separate roles for managers, department heads and staff, and everyone sees only the requests of the departments assigned to them. Every conversation with guests is recorded and can be read in your team’s language.
Roles and permissions
Admins see the whole panel; managers and staff see only the requests of their assigned departments. Each staff member reports to a manager, and notifications reach the right person.
Conversation logs
Every guest conversation is recorded; find the one you want to see by room number or message and open it. Whatever language the guest wrote in, the conversation reads in your team’s language, with the original one click away.
Your hotel’s numbers.
Your hotel’s opportunity.
- Department performanceTrack incoming request volume, first-response speed (SLA) and completion times for each department, in real time.
- Bottleneck detectionSee slow processes and waiting work at a glance, and step in before they hold up operations.
- Transparent staff insightsEvaluate your team fairly, by requests closed and average handling times.
- Recurring issue mappingNotice quiet, recurring problems in your hotel before they turn into big ones.
- Guest insights and request trendsFollow what guests ask and look for, and shape your services before they have to ask.
A city hotel may focus on service revenue. A resort may value faster answers and clearer issue handling. A boutique hotel may need more capacity from a small team. We start with your room count, occupancy, average stay, and service patterns to build a scenario worth discussing.
Relevant service salesStaff time and cost avoidanceRecurring faults, guests’ most asked questions and request trends
Any revenue or time estimate is a planning scenario based on your inputs, not a guaranteed result.Every hotel has a story.
Let’s build around yours.
We can design the experience that fits your property: a QR and web journey, a branded app, a connection to an existing app, or a combination. The content, services, applications, and workflows take shape around your guests and team.
Tell us your storyBuilt on Hotelbase. Branded as your hotel.
Staff sign in with your hotel’s code, and the app takes on your logo and colours.
Frequently asked
questions.
What is Hotelbase?
Hotelbase is an AI-powered guest experience and operations platform designed specifically for your hotel. It brings together an assistant for your guests and an admin panel and staff app for your team. When guests scan the QR code made for them and their room, the application opens; they ask in their own language and receive an answer right away. Requests are sent directly to the right department, and your team follows and updates the whole process in real time.
Do guests need to download an app?
No. When guests scan the QR code made for them and their room, Hotelbase opens directly in their phone’s browser. No sign-up, password or room number is required.
Which languages are supported?
Thanks to advanced language models, the assistant understands the language a guest writes in and replies in the same language, so your guests can communicate in whatever language they speak. The app’s menus and screens are available in Turkish, English, German, French, Spanish, Italian and Arabic.
What happens when the assistant can’t answer?
The assistant does not guess when it is unsure. It offers to pass the question to the front desk and creates a request with the conversation attached, so your team takes it over without asking the guest again.
How does my team follow requests?
Every request appears in the admin panel and in the relevant staff member’s app at the same time. Room, priority and status can be followed at a glance. Staff update the status as the work progresses; once the necessary action is taken, the request is confirmed and closed.
Will it work with the systems we already use?
Yes. Hotelbase does not replace your current systems; it works alongside them. With integrations built specifically for the services and software your hotel uses, your staff keep working the way they are used to.
How does setup work?
We run setup together with you. We set up your hotel information, facilities, services and guest amenities together with you, place QR codes in the rooms and open accounts for your team. We set the timeline in the demo call, based on the size of your hotel.
Do you train our team?
Yes. We give hands-on training to your whole team, from managers to staff on the floor. Our support doesn’t end with training; whenever a new need or question comes up, you can always reach us.
Who keeps the content up to date?
You do. When your hotel information or the highlights in the app change, your team updates them in the panel; the guest app shows the new content right away and guests always receive up-to-date answers. You don’t need to call us for changes, but whenever you need us, our development team is always by your side.
Which reports can I see?
The admin panel brings your hotel’s operations into one screen: total requests and open work, first-response and completion times by department, requests closed and average handling time by staff member, breakdowns by category and priority, complaints, recurring issues, guests’ most asked questions and conversations that turned into requests. You see clearly which department is slowing down, which issue keeps coming back and how your team is performing.
How is pricing set?
Pricing is based on your room count and the modules you want to use. After the demo call, we prepare a proposal that fits your hotel’s needs.
Hotelbase,
in your hotel.
Tell us about your property. We’ll look at guest questions, service opportunities, and your team’s daily work to shape an experience and a business case around your hotel.
A conversation around your property.Your guest experience, your workflows, your priorities.
01 / CITY HOTEL
For city hotels
Make services visible. Help guests discover transfers, breakfast, dining, or late checkout at the moment they need them.
02 / RESORTFor resorts
Make the stay easier to navigate. Bring facilities, opening hours, activities, and requests into one clear guest journey.
03 / HOSTELFor hostels
Extend a small team’s reach. Answer a global crowd in their own language, from lockers to kitchen hours to tonight’s event.